What Information We Hold and Why
We collect the information you give us when you register — your name, email address, mobile number and the payment method you choose, whether that is bKash, Nagad or Rocket. When you make a deposit or request a withdrawal, we log the transaction reference, the wallet
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number and the amount so we can match payments to your account correctly. Your device type, browser and session timestamps are recorded automatically to detect unusual login activity and keep your account secure. We do not sell this data to third parties, and we do not
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share your bKash or Nagad wallet number with any party outside of payment processing. If you contact our support team, the conversation is stored against your account so our team can follow up without asking you to repeat yourself. Data linked to closed accounts is retained
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for a period consistent with our legal obligations under applicable law in the regions where we operate — we will tell you the exact retention window if you request it. You can ask for a copy of everything we hold on you at any time by
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writing to our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.